Account Deletion Request

Camera New Vision allows users to request deletion of their account and associated personal data at any time.

  <div class="toc" aria-label="Table of contents">
    <div class="toc-title">Contents</div>
    <ul class="toc-list">
      <li><a href="#how-to-request">1. How to request account deletion</a></li>
      <li><a href="#data-deleted">2. What data will be deleted</a></li>
      <li><a href="#data-retained">3. What data may be retained</a></li>
      <li><a href="#retention-period">4. Retention period</a></li>
      <li><a href="#contact">5. Contact</a></li>
    </ul>
  </div>

  <section id="how-to-request">
    <h2>1. How to request account deletion</h2>
    <p>To delete your account, please follow these steps:</p>
    <ul>
      <li>Send an email to <a href="mailto:info@cameranewvision.com">info@cameranewvision.com</a></li>
      <li>Use the subject line: <strong>Account Deletion Request</strong></li>
      <li>Include the email address associated with your account</li>
      <li>(Optional) Include any additional details to help us identify your account</li>
    </ul>
    <p>We will process your request within a reasonable timeframe.</p>
  </section>

  <section id="data-deleted">
    <h2>2. What data will be deleted</h2>
    <p>When your account is deleted, we will delete:</p>
    <ul>
      <li>Your account information (email, name, profile data)</li>
      <li>Your volunteer profile and configuration</li>
      <li>Associated identifiers and routing data</li>
      <li>Any support communications linked to your account</li>
    </ul>
  </section>

  <section id="data-retained">
    <h2>3. What data may be retained</h2>
    <p>
      We may retain certain data for a limited period where necessary for:
    </p>
    <ul>
      <li>Legal obligations</li>
      <li>Security and fraud prevention</li>
      <li>Resolving disputes</li>
    </ul>
    <p>This may include:</p>
    <ul>
      <li>Call session metadata (e.g., timestamps, status)</li>
      <li>System logs and analytics data (in aggregated or de-identified form)</li>
    </ul>
  </section>

  <section id="retention-period">
    <h2>4. Retention period</h2>
    <ul>
      <li><strong>Account data:</strong> deleted upon request</li>
      <li><strong>Logs and system data:</strong> retained for up to 30–90 days</li>
      <li><strong>Aggregated or anonymized data</strong> may be retained longer</li>
    </ul>
  </section>

  <section id="contact">
    <h2>5. Contact</h2>
    <p>
      If you have questions about account deletion or your personal data,
      contact us at:
      <a href="mailto:info@cameranewvision.com">info@cameranewvision.com</a>
    </p>
  </section>