Privacy Policy
This Privacy Policy explains how CameraNewVision handles information in connection with its mobile applications, web applications, and websites (collectively, the "Services").
1. Scope
This Privacy Policy applies to information processed in connection with your use of the Services, including the CameraNewVision mobile applications and any web‑based interfaces or websites we operate.
It does not apply to third‑party services that we do not own or control, even if they are accessed through the Services.
2. Information we collect
When you use CameraNewVision we process different types of information depending on whether you use the service as a caller, as a volunteer, or both. In particular we collect:
- Account and profile information. When you create an account we store your email address, a hashed password, your name, basic verification status and timestamps. If you register as a volunteer, we link a volunteer profile to your user account and store configuration such as how many concurrent calls you can take.
- Volunteer availability and routing data. For volunteers we store technical data used to route calls, such as Socket.IO connection identifiers, Firebase Cloud Messaging (FCM) device tokens, presence status, readiness scores, last active times and other availability information.
- Call and session information. When a call is placed we create a call session with identifiers, the IDs of the caller and volunteer, call status, timing information (when the call started, was answered and ended), configured call duration and high‑level outcome information (for example whether the call was completed, failed or had no answer). We also record call attempts so that we can route to the next available volunteer if needed.
- Device, log and usage information. Our servers and apps log technical details such as device and operating system information, app version, IP address, timestamps, error messages and aggregated metrics about volunteer responsiveness and call performance. On the website we may also use cookies or similar technologies and Firebase Analytics to understand how the service is used.
- Camera and audio streams. During a call we process live video from your external or device camera and audio from your microphone so that volunteers can see your surroundings and guide you. This media is transmitted using WebRTC and our signaling infrastructure and, in the current implementation, is not recorded or stored by us by default.
- Support and communication data. If you contact us by email or through the app, we process the information you provide (for example your name, contact details and the contents of your message) so that we can respond and keep a record of our communications.
3. How we use information
We use the information described above for the following purposes:
- To create and manage user accounts and volunteer profiles.
- To connect callers with suitable volunteers, route and set up calls and deliver real‑time video and audio between them.
- To send push notifications and in‑app alerts about incoming calls, missed calls and call status using Firebase Cloud Messaging.
- To monitor availability of volunteers and call performance, calculate readiness scores and improve routing and quality of service.
- To maintain and protect the security, integrity and reliability of our infrastructure, including detecting abuse, troubleshooting issues and preventing fraud.
- To analyse usage of the Services in aggregate (for example using logs and Firebase Analytics) so we can understand how features are used and improve them.
- To communicate with you about the Services, including responding to support requests and sending important service or policy updates.
- To comply with legal obligations and to establish, exercise or defend legal claims where necessary.
4. Legal bases (where applicable)
Where data‑protection law (for example the EU/EEA or UK GDPR) requires a legal basis for processing personal data, we rely on the following:
- Performance of a contract. We process your information to provide the Services you request, including creating your account, connecting you with volunteers and routing calls.
- Legitimate interests. We process information to secure and improve the Services, monitor availability and quality, prevent abuse and to contact you about non‑marketing service matters. We balance these interests against your rights and expectations.
- Consent. We rely on your consent (for example via the operating system permission prompts) to access your camera, microphone and to send push notifications, and where required for analytics cookies or similar technologies on the website.
- Legal obligations. We may process and retain certain information to comply with legal or regulatory obligations, or to respond to lawful requests from authorities.
6. Data retention
We retain personal data only for as long as it is reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining reliable records, improving performance and complying with our legal obligations.
In general, we keep account information for as long as your account is active. Call session records, volunteer routing data and metrics may be kept for a longer period so that we can analyse performance and resolve disputes. When we no longer need personal data, we will either delete it or irreversibly de‑identify it.
7. Data security
We implement technical and organisational measures designed to protect personal data, including the use of access controls, logging and encrypted network connections where appropriate. User passwords are stored in hashed form on our servers and are not stored in plain text.
No system can be completely secure, and we cannot guarantee absolute security of your information. You are responsible for keeping your devices secure, maintaining the confidentiality of your login credentials and notifying us promptly if you suspect unauthorised access to your account.
8. International transfers
Our servers and some of our service providers may be located in countries other than the one where you live. As a result, your information may be processed in jurisdictions that may have different data‑protection laws than your home jurisdiction.
Where required by law, we take steps to put in place appropriate safeguards for such transfers, such as standard contractual clauses or other legally recognised mechanisms, and we continue to protect your information in line with this Policy.
9. Your rights and choices
Depending on your location and applicable law, you may have rights in relation to your personal data, such as the right to request access, correction or deletion, to object to or restrict certain processing, and to request portability of your data.
You can also control certain processing directly in the app or on your device, for example by managing notification settings, controlling camera and microphone permissions or uninstalling the app. To exercise legal rights or ask questions about them, contact us using the details in the “Contact” section below.
10. Children’s privacy
The Services are primarily designed for adults. We do not knowingly collect personal data from children under 16 years of age without appropriate consent, and the age limits that apply may be different in your country. If you are a parent or guardian and believe that a child has provided us with personal data without your consent, please contact us so that we can take appropriate steps.
11. Changes to this Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice in a way we consider appropriate (for example, through the Services or, where permitted, by email).
Your continued use of the Services after any changes become effective will signify your acceptance of the updated Policy.
12. Contact
If you have questions about this Privacy Policy or how we handle personal data, or if you wish to exercise your rights, you can contact us using the contact details provided in the CameraNewVision app or on our website.