Chat Community Guidelines
These guidelines explain how to keep Camera New Vision’s chat and messaging features welcoming, safe, and useful for everyone.
<div class="notice" role="status">
These guidelines apply to all chat and messaging features, including
direct conversations, user‑created group conversations, system group
conversations (Communication, Dating, Support, News and Marketplace),
and voice messages. They work alongside our
<a href="/terms.html">Terms of Use</a> and
<a href="/privacy.html">Privacy Policy</a>, which remain in force.
</div>
<div class="toc" aria-label="Table of contents">
<div class="toc-title">Contents</div>
<ul class="toc-list">
<li><a href="#be-respectful">1. Be respectful</a></li>
<li><a href="#keep-it-safe">2. Keep it safe and lawful</a></li>
<li><a href="#protect-privacy">3. Protect privacy and consent</a></li>
<li><a href="#stay-on-topic">4. Stay on topic and use the right space</a></li>
<li><a href="#no-spam">5. No spam or automation</a></li>
<li><a href="#moderation">6. How moderation works</a></li>
<li><a href="#reporting">7. Reporting and blocking</a></li>
<li><a href="#consequences">8. What happens when rules are broken</a></li>
<li><a href="#contact">9. Contact</a></li>
</ul>
</div>
<section id="be-respectful">
<h2>1. Be respectful</h2>
<p>
Camera New Vision is used by people with different backgrounds,
abilities, languages, and reasons for being here. Treat everyone with
patience and kindness, the way you would want to be treated.
</p>
<ul>
<li>
Do not harass, insult, mock, threaten, stalk, or intimidate anyone,
in words, images, voice messages, or videos.
</li>
<li>
Do not use slurs, hate speech, or derogatory language about a
person’s disability, race, ethnicity, nationality, religion,
gender, sexual orientation, age, or appearance.
</li>
<li>
Respect that many users of Camera New Vision are blind or have low
vision. Describe images when it is helpful, and avoid relying on
visuals alone to make your point.
</li>
<li>
Disagree with ideas, not people. If a conversation becomes heated,
step away rather than escalating.
</li>
</ul>
</section>
<section id="keep-it-safe">
<h2>2. Keep it safe and lawful</h2>
<p>
Do not use chat to share content that could harm people or break the
law. This includes, but is not limited to:
</p>
<ul>
<li>
Sexual content, nudity, or sexualisation of minors. We report
child sexual abuse material to the relevant authorities.
</li>
<li>
Violent, gory, or graphic content, or content that encourages
self‑harm, suicide, eating disorders, or violence against others.
</li>
<li>
Content that promotes, sells, or instructs how to make or obtain
illegal drugs, weapons, or other illegal goods.
</li>
<li>
Fraud, scams, phishing links, or attempts to obtain money, gifts,
or personal data under false pretences.
</li>
<li>
Content that infringes someone else’s copyright, trademark,
or other intellectual property rights.
</li>
<li>
Malware, viruses, or any code or file designed to harm devices or
accounts.
</li>
</ul>
<p>
If you believe someone is in immediate danger, contact your local
emergency services. Chat is not a substitute for emergency help.
</p>
</section>
<section id="protect-privacy">
<h2>3. Protect privacy and consent</h2>
<p>
What people share in chat stays between the participants unless they
agree otherwise. Respect that.
</p>
<ul>
<li>
Do not share another person’s private information without
their permission. This includes real name, address, phone number,
email, location, workplace, financial details, or identification
numbers.
</li>
<li>
Do not share, screenshot, forward, or re‑upload private messages,
voice messages, photos, or videos from a direct conversation
without the sender’s consent. In some jurisdictions doing so
is illegal.
</li>
<li>
Before you record or share a voice message, image, or video that
includes another person, get their consent where required by law
or where a reasonable person would expect it.
</li>
<li>
Be careful with content from calls. Do not capture, screenshot, or
record a call without informing the other participant and obtaining
any consent required by law.
</li>
</ul>
</section>
<section id="stay-on-topic">
<h2>4. Stay on topic and use the right space</h2>
<p>
System group conversations are organised by topic and language so
that people can find what they need. Keep each group focused on its
purpose:
</p>
<ul>
<li>
<strong>Communication</strong> — general conversation,
getting to know people, day‑to‑day chat.
</li>
<li>
<strong>Dating</strong> — meeting people for dating and
friendship, with respect and honesty.
</li>
<li>
<strong>Support</strong> — technical help with the app and
service, and peer support for using Camera New Vision.
</li>
<li>
<strong>News</strong> — sharing and discussing news relevant
to the community.
</li>
<li>
<strong>Marketplace</strong> — offering and finding goods
and services. Do not post illegal goods, scams, or anything that
violates these guidelines.
</li>
</ul>
<p>
Post in the language of the group so that other members can follow
the conversation. If you want to talk in another language, use the
matching group or start a direct conversation.
</p>
</section>
<section id="no-spam">
<h2>5. No spam or automation</h2>
<ul>
<li>
Do not send the same or similar message repeatedly, or post large
amounts of content that disrupts a conversation.
</li>
<li>
Do not use bots, scripts, or other automated means to send
messages, scrape content, or interact with chat features.
</li>
<li>
Do not use chat to promote commercial products or services unless
it is clearly allowed in the relevant group (for example,
Marketplace) and complies with these guidelines.
</li>
<li>
Do not impersonate other users, volunteers, moderators, or staff.
Use a display name that represents you, not someone else.
</li>
</ul>
</section>
<section id="moderation">
<h2>6. How moderation works</h2>
<p>
In system group conversations, messages from users who are not
moderators may be held for review before they become visible to
others. Moderators can approve, reject, or remove messages and can
handle reports.
</p>
<ul>
<li>
Moderators are users we have designated to help keep system groups
safe and on topic. They act on our behalf.
</li>
<li>
A message may be rejected or removed if it violates these
guidelines, our <a href="/terms.html">Terms of Use</a>, or
applicable law.
</li>
<li>
Moderation decisions are made in good faith and are final unless we
determine otherwise. We are not obligated to explain every
decision, but we aim to be fair.
</li>
<li>
Direct conversations and user‑created group conversations are not
pre‑moderated, but the same rules apply, and we can act on reports
in those conversations too.
</li>
</ul>
</section>
<section id="reporting">
<h2>7. Reporting and blocking</h2>
<p>
If you see a message that you believe violates these guidelines, you
can report it. Long‑press the message (or use the message actions
menu) and choose <em>Report</em>.
</p>
<ul>
<li>
Reports are reviewed by moderators or staff. We may not respond to
every report individually, but we review them.
</li>
<li>
You can block another user from a direct conversation. Blocking
hides their messages from you and stops new messages from being
delivered to you live. It does not delete messages already shared
in group or system conversations.
</li>
<li>
You can manage your blocked users in Chat Settings.
</li>
<li>
Do not abuse the report or block tools to silence people you simply
disagree with, or to harass others by repeated reports.
</li>
</ul>
</section>
<section id="consequences">
<h2>8. What happens when rules are broken</h2>
<p>
We may take action when these guidelines or our Terms of Use are
broken. Depending on the severity and context, action may include:
</p>
<ul>
<li>Removing, hiding, or disabling the offending message.</li>
<li>
Limiting a user’s ability to post in system groups, or
holding all of their messages for review.
</li>
<li>Suspending or terminating the account, as described in the
<a href="/terms.html">Terms of Use</a>.</li>
<li>
Reporting unlawful activity to the relevant authorities.
</li>
</ul>
<p>
We act to protect the community and the service. We do not owe any
user a warning before taking action, and we are not liable for
content removal or account action taken in good faith.
</p>
</section>
<section id="contact">
<h2>9. Contact</h2>
<p>
If you have questions about these guidelines, or want to appeal a
moderation decision, contact us using the details in the Camera New
Vision app or on our website.
</p>
</section>